The Single Biggest Problem in Communication is the Illusion that it has Taken Place

Knowing is not telling. A major issue in our day to day communication is the things we already know. Either it makes us bad listeners or it we simply assume, we have shared our knowledge with others already. Especially the assumption, that we have told others about what we have on our mind, is a reliable source of fierce disputes. A conversation, which starts with “I have told you…” too often is countered by a “No, you didn’t tell me…” – a really bad start, as you assumed things are going, but you find yourself in the middle of a serious conflict. The escalation level for these kind of dialogs…